Onyx CXM
Onyx CXM is a State of Art Unified Communication system designed for the present and future business telephony prospects. Winner of Aegis Graham Bell award for” Innovation in Green Telecom “2017 Onyx CXM is a flexible and modular platform with advanced features such a telephony automation, Managed IVRs SMS-Email integration , Click2 Call , Voice Broadcast , Video call, inbuilt Call Center Telephony CRM , visual Voice mail and API integration …etc. Capable to handle upto 10000 SIP users registration Onyx CXM is suitable for enterprise and SMB telephony solution.
Onyx CXM is available in two variants Application Software and Appliance Hardware System . Application Software can be implemented on in-premises environment or cloud Services.
Solutioning Options
Onyx CXM Features
- Dashboard
- Voice Broadcast
- In/Out SMS Management
- SMS Broadcast
- E-Mail and SMS Integration
- ACD & Call Queue
- Click2call
- 3rd Party API Integration
- ACD & Call Queue
- Live call Monitoring
- Agent Telephony CRM
- Call Notification of CRM
- Managed Multilevel IVRs
- DISA
- Paging and Announcement
- Intercom & Telephony Features
- 100% Call Recording
- Video Call
- 3 way Audio-Video Call
- Custom MOH
- Visual Voice Mail
- OBD Call Load Balancing
- Telephony Automation
- Custom MOH
- Analytical Reports
- Live Call Monitoring
- Meet-Me Conference Bridge
- Managed Conference Bridge
- Reception Console
- HA , Active-Active Provision