Products

Infanite CX

Finalist of Aegis Graham Bell Award 2019 in category “ Innovative Telecom Product ” Infanite CX is an Office Communication eXchange (OCX) and Customer eXperience eXchange Platform. Designed with modular architecture and flexible to implement on cloud network or on premises. Infanite CX is a innovative software product line of Neron which have blend of telephony , CRM, Omni Channel, Unified Collaboration & Conferencing (UC&C) and 3 party API connectivity.

Infanite CX offers 50+ business communication modules such as video conferencing , web collaboration , Visitor management, Sales CRM, Inventory & warehouse management, Purchase and invoicing , Inbuilt IP PBX, Contact Center solution, Click2Call, Call Recording, SMS & Email integration, SMS broadcast…..etc

We Aare Awesome

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Onyx CXM Features

Feature

Multilevel IVR

A multilevel IVR is an automated call response system that acts as an auto-receptionist with several self-help features in it.

Feature

Omni Channel

The protocols allowed users to send and receive messages of up to 160 alpha-numeric characters to and from GSM mobiles.

Feature

Click to Call

When we click any number from a dialer, a report may produce by dialing that number.

Feature

Video Call

A videocall is a call with a video display on a screen, capable of simultaneous video and audio for communication between people in real-time.

Feature

Managed Conference Bridge

A conference bridge allows a group of people to participate in a phone call. The most common form of bridge which allows participants dial into a virtual meeting room from their own phone.

Feature

Voice Broadcast

Voice broadcast systems manage a database of phone lists as well as digitally recorded phone messages. Using telephony components, these computers can simultaneously broadcast thousands of phone messages.

Feature

SMS API Integration

The API specifies how software components should interact and APIs are used when programming graphical user interface (GUI) components.Bulk SMS API allows application developer to integrate on their application and send the sms to all the numbers at one shot without login to their sms panel.

Feature

CDR Analytics

A call detail record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transaction that passes through that facility or device.
 

Feature

3rd Party CRM Integration

Third Party CRM Integration, if you store your important data with a third party CRM, you can have your CRM solution integrated with the SimplyCast Contact Manager.

Feature

Visual Voicemail

Voicemail is a method of storing voice messages electronically for later retrieval by intended recipients. Callers leave short messages that are stored on digital media,many PBXs include versatile internal voice-messaging services.

Feature

OBD Call Load Balancing

Load balancing is the process of optimizing the distribution or “flow” of call traffic. For contact centers, this means routing calls to the most optimal target / destination.

Feature

Userfriendly GUI

The graphical user interface is a form of user interface that allows users to interact with electronic devices through graphical icons and visual indicators such as secondary notation, typed command labels or text navigation.

Feature

Live Call Monitoring

Call monitoring is the process of listening to live or previously recorded calls in order to audit the performance of call representatives, improve sales or marketing efforts, score the call for leads, and/or develop sales or support strategies.

Feature

User manager & role permission

User manager (UM) is a management system that can be used in various setups. UM can be used for HotSpot, PPP, DHCP, Wireless and RouterOS users. User Manager is a RADIUS server application. A permission enables a user to perform actions.

Feature

Telephony Automation

An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.

Feature

ACD & Call Queue

An ACD typically works with Computer Telephony Integration (CTI) systems and Interactive Voice Response (IVR) to intelligently route incoming calls to the most appropriate agent.

Feature

Voicemail Server

Voice Mail Server (VMS) is a next generation visual voicemail system that allows random access to voicemails from a web portal.

Feature

Inbuilt Micro CRM

Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales.

Our Clients

Client Testimonials