Infanite CX
Finalist of Aegis Graham Bell Award 2019 in category “ Innovative Telecom Product ” Infanite CX is an Office Communication eXchange (OCX) and Customer eXperience eXchange Platform. Designed with modular architecture and flexible to implement on cloud network or on premises. Infanite CX is a innovative software product line of Neron which have blend of telephony , CRM, Omni Channel, Unified Collaboration & Conferencing (UC&C) and 3 party API connectivity.
Infanite CX offers 50+ business communication modules such as video conferencing , web collaboration , Visitor management, Sales CRM, Inventory & warehouse management, Purchase and invoicing , Inbuilt IP PBX, Contact Center solution, Click2Call, Call Recording, SMS & Email integration, SMS broadcast…..etc
We Aare Awesome
Onyx CXM Features
Multilevel IVR
A multilevel IVR is an automated call response system that acts as an auto-receptionist with several self-help features in it.
Omni Channel
The protocols allowed users to send and receive messages of up to 160 alpha-numeric characters to and from GSM mobiles.
Click to Call
When we click any number from a dialer, a report may produce by dialing that number.
Video Call
A videocall is a call with a video display on a screen, capable of simultaneous video and audio for communication between people in real-time.
Managed Conference Bridge
A conference bridge allows a group of people to participate in a phone call. The most common form of bridge which allows participants dial into a virtual meeting room from their own phone.
Voice Broadcast
Voice broadcast systems manage a database of phone lists as well as digitally recorded phone messages. Using telephony components, these computers can simultaneously broadcast thousands of phone messages.
SMS API Integration
The API specifies how software components should interact and APIs are used when programming graphical user interface (GUI) components.Bulk SMS API allows application developer to integrate on their application and send the sms to all the numbers at one shot without login to their sms panel.
CDR Analytics
A call detail record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transaction that passes through that facility or device.
3rd Party CRM Integration
Third Party CRM Integration, if you store your important data with a third party CRM, you can have your CRM solution integrated with the SimplyCast Contact Manager.
Visual Voicemail
Voicemail is a method of storing voice messages electronically for later retrieval by intended recipients. Callers leave short messages that are stored on digital media,many PBXs include versatile internal voice-messaging services.
OBD Call Load Balancing
Load balancing is the process of optimizing the distribution or “flow” of call traffic. For contact centers, this means routing calls to the most optimal target / destination.
Userfriendly GUI
The graphical user interface is a form of user interface that allows users to interact with electronic devices through graphical icons and visual indicators such as secondary notation, typed command labels or text navigation.
Live Call Monitoring
Call monitoring is the process of listening to live or previously recorded calls in order to audit the performance of call representatives, improve sales or marketing efforts, score the call for leads, and/or develop sales or support strategies.
User manager & role permission
User manager (UM) is a management system that can be used in various setups. UM can be used for HotSpot, PPP, DHCP, Wireless and RouterOS users. User Manager is a RADIUS server application. A permission enables a user to perform actions.
Telephony Automation
An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time.
ACD & Call Queue
An ACD typically works with Computer Telephony Integration (CTI) systems and Interactive Voice Response (IVR) to intelligently route incoming calls to the most appropriate agent.
Voicemail Server
Voice Mail Server (VMS) is a next generation visual voicemail system that allows random access to voicemails from a web portal.
Inbuilt Micro CRM
Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales.
Our Clients
